Tenants, prospects, owners, and vendors. One line, answered 24/7, logged in your PM system.
A property management phone is four businesses in one: maintenance desk, leasing office, owner relations, and vendor coordination. The AI receptionist triages every call by who is calling and why, logs maintenance requests into AppFolio or Buildium, books showings, and gets emergencies to the on-call tech in under a minute.
- Live in under a week
- Two-week refundable pilot
- Fair-housing approved scripts
Works with
- AppFolio
- Buildium
- Yardi Breeze
- Rent Manager
- MRI Software
- Google Calendar and ShowMojo
Property management is the most communication-heavy business we serve
Maintenance floods
A cold snap means forty calls before 9am, and the burst pipe is somewhere in the voicemail queue.
Leasing leads go cold
Prospects call five listings in a row. The one that answers and books a showing wins the tenant.
Owner questions
Statements, distributions, and vacancy updates take long, careful calls that interrupt everything else.
After-hours emergencies
Floods, lockouts, and no-heat calls do not keep office hours. Neither does liability.
Sorted by caller, handled by rule
Triages maintenance
Asks the right questions (unit, issue, access, urgency), logs the work order in your PM system, and sets priority by your rules.
Books showings
Answers listing questions, pre-qualifies on income and move-in date, and books a showing into your calendar or ShowMojo.
Handles rent questions
Balance and due dates from the tenant portal, payment options, late-fee policy. Sensitive account changes go to a person.
Escalates emergencies
Water, gas, fire, lockout, no heat: warm-transfer or SMS to the on-call tech with the unit and transcript, within a minute.
Serves owners
Verifies the owner, answers statement and distribution timing questions, and schedules a callback with the portfolio manager.
Coordinates vendors
Vendors confirm appointments, report completion, and get access instructions without tying up your coordinator.
Logged where your team already works
| System | What the agent can do |
|---|---|
| AppFolio | Tenant lookup by phone, create and update work orders with priority, add call notes, read listing availability. |
| Buildium | Create maintenance requests, look up lease and balance, log prospect enquiries against listings. |
| Yardi Breeze | Tenant and unit lookup, service request creation, owner verification. |
| Rent Manager | Service issues, tenant lookup, prospect capture via API. |
| MRI Software | Enterprise portfolios: work orders and tenant lookup through the MRI API partner program. |
Work orders, showings, and call notes land in the record, not in a separate inbox.
A 1,400-door portfolio, before and after
Illustrative scenario with placeholder numbers. Real client results will replace these.
Northgate Property Group (illustrative)
A regional manager with 1,400 doors across three cities was running maintenance intake through voicemail and a shared inbox. The receptionist agent now answers the maintenance and leasing lines, logs work orders directly in AppFolio with priority, books showings, and texts the on-call tech for emergencies. The office handles owners and escalations.
Start with the property pack
AI Receptionist
The property management pack ships with maintenance triage, leasing pre-qualification, owner verification, and after-hours emergency routing, plus the integrations above. From $299/mo.
Frequently asked questions
Anything else, a human replies within one business day.
Ask us directlyDoes it comply with fair-housing rules?
The leasing script uses approved wording, asks only permitted pre-qualification questions, and never makes judgments about applicants. You review the script before launch.
Can it tell an emergency from a nuisance?
It follows your matrix: keywords and questions classify water, gas, fire, lockout, and no-heat as emergencies; everything else gets a priority and a work order.
What about Spanish-speaking tenants?
English and Spanish out of the box. The agent switches on hearing the caller.
Do vendors need a separate line?
No. The agent recognises vendor callers by number or by asking, and routes them to the vendor flow.
Book a demo
Most property managers forward evenings and weekends for two weeks, read the work orders it logged, then move the main line.
No contracts on products · Two-week refundable pilot · You keep your number and your data