Someone watching your agents after launch, so drift never reaches a customer.
AI agents degrade quietly: a vendor changes an API, a new caller type appears, a prompt that worked in June stops working in August. The retainer is an engineer who reads the transcripts, watches the metrics, and fixes things before you hear about them.
- Hours roll over one month
- No annual lock-in, 30 days notice
- Extra hours $175/hr, pre-approved
At a glance
- Monitor $1,500 / Improve $3,000 / Partner $6,000 per month
- Hours roll over one month
- No annual lock-in, 30 days notice
- Extra hours $175/hr, pre-approved
- Same-day response on Improve and up
What the retainer covers
Daily monitoring
Call volumes, failure rates, latency, integration errors. Alerts go to us first, then to you with a fix.
Transcript review
We read a sample every week, flag misunderstandings, and tune prompts, scripts, and escalation rules.
Vendor changes
Model updates, API deprecations, telephony changes. We test and migrate before anything breaks.
Small improvements
New FAQ answers, a new field mapped, a new alert. On Improve and Partner, one feature a month is included.
Monthly report
What the agents did, what we changed, what we recommend next. One page, in plain English.
A named engineer
The same person every month, with a Slack channel on Partner. No ticket queue roulette.
How a month runs
Review
Transcript sample and metrics review; tuning changes shipped.
Week 1Improve
The month’s improvement is scoped and built (Improve and Partner).
Week 2Test
Regression tests on the agent flows; vendor updates applied in staging.
Week 3Report
Monthly report and a 30-minute call to set next month’s priority.
Week 4Three tiers, hours in writing
Hosting, telephony, and model usage are billed by the providers directly, as always.
| Scope | Typical timeline | Price |
|---|---|---|
| Monitor: up to 5 hours, one agent, email support, 2-business-day response | Monthly | $1,500/mo |
| Improve: up to 12 hours, weekly tuning, one feature a month, same-day response | Monthly | $3,000/mo |
| Partner: up to 28 hours, multiple agents, dedicated engineer, Slack, 4-hour response | Monthly | $6,000/mo |
| Extra hours beyond the tier, approved in advance | As used | $175/hr |
What most retainers look after
AI Receptionist
Customer-facing, high volume, and the first thing callers hear. Business and Practice tiers include a monthly tuning review; the retainer goes further.
Frequently asked questions
Anything else, a human replies within one business day.
Ask us directlyDo unused hours roll over?
Yes, for one month. Use them for a bigger improvement the following month.
Can we start on Monitor and move up?
Yes, any month. Downgrade with 30 days notice.
Do you support agents you did not build?
Yes, after a paid audit (usually 4 to 8 hours) so we know what we are looking after.
What is the response time on Monitor?
Two business days for non-urgent items. Outages on any tier are handled the same day; we monitor for those ourselves.
Talk about a retainer
Book a call and we will audit it, show you what is drifting, and quote the right tier.
No contracts on products · Two-week refundable pilot · You keep your number and your data