An AI receptionist for a two-location orthodontic practice that stopped losing new-patient calls after 5pm.

The problem

Two locations, three orthodontists, one front desk per office. During peak hours the team was with patients in the room and roughly a third of calls went to voicemail; after 5pm, all of them did. New-patient enquiries, the practice’s growth engine, were calling the next practice on the list. Broken brackets at 8pm meant a scared teenager and a parent leaving a voicemail nobody heard until morning.

The solution

We deployed the AI Receptionist with the dental specialty pack. It answers in two rings, identifies new-patient versus existing-patient callers, and books consults directly into Cloud 9 Ortho with the right location and doctor. For existing patients it handles reschedules, payment-plan questions with approved wording, and appliance emergencies: comfort instructions first, then an SMS to the on-call orthodontist with the transcript. Insurance specifics and anything clinical hand off to a human with notes. A BAA is in place and recording is disclosed.